Terms of Service
Last updated: July 14, 2026
Acceptance of These Terms
By creating an account, purchasing a course, or using this platform in any way, you agree to these terms. If you are using the platform on behalf of a company or organization, you confirm that you are authorized to accept these terms for that organization.
Accounts
Your account is personal to you. You are responsible for keeping your login credentials confidential and for all activity under your account. Sharing an account between multiple people is not permitted: training records and certificates must reflect the person who actually completed the training.
Training Integrity
By starting a course, you confirm that you are the person enrolled and that you will complete the lessons and any quizzes yourself. Having someone else complete training or assessments on your behalf is a violation of these terms, voids any resulting certificate, and may be reported to the employer who purchased the training. We monitor sign-in activity and usage patterns to protect the integrity of training records.
Acceptable Use
You may not share login credentials, resell or sublicense access, scrape or bulk-download course content, copy or record videos, attempt to bypass licence or seat limits, probe or disrupt the platform's security, or use the platform for any unlawful purpose. We may suspend accounts engaged in any of these activities.
Course Licences & Terms
Course purchases grant a licence to access the course for the period shown at checkout, typically one year from purchase. Organization purchases grant a set number of seats that an administrator may assign and reassign to their own personnel. Each seat covers one named individual. Licences are for internal training use only and may not be resold, sublicensed, or shared outside your organization.
Renewals & Expiry
Licences do not renew automatically and we never charge your card without you initiating a purchase. We send reminder emails as a courtesy before a licence expires. Renewing extends your licence from its current expiry date, so renewing early never costs you time. When a licence expires, access to the course ends, but certificates you have already earned remain valid and your training records are preserved.
Automatic Renewal (Memberships)
Where offered, an All-Access Membership is billed annually and renews automatically at the end of each term, at the then-current rate for the term length you selected, unless you cancel first. The amount shown at checkout is per employee, per year. Before each renewal charge, we send an email at least 30 days in advance stating the renewal date and the amount that will be charged. You may cancel a membership at any time from the Membership page in your company portal; cancellation takes effect at the end of your current billing period, you keep access through that date, and you will not be charged again after it. Questions about your membership can be directed to our sales team through our contact page.
Payments, Taxes & Refunds
Payments are processed by our third-party payment providers. Your card details are entered directly with the provider and are never stored on our servers. Prices may not include applicable taxes, which are calculated at checkout based on your billing location. If you are not satisfied with a purchase, contact us within 30 days for a refund. Refunds may be declined where a course has been substantially completed, a certificate has been issued, or seats from a bulk purchase have already been assigned. If you believe a charge is wrong, contact us before initiating a chargeback: disputing a legitimate charge for training that was delivered may result in suspension of the related licences while the dispute is resolved.
Intellectual Property
All course content, including videos, toolbox talks, quizzes, transcripts, and downloadable packages, is owned by us or our licensors and is protected by copyright. You may not copy, record, redistribute, or publicly display course content except as the platform's features are designed to allow (for example, hosting a downloaded SCORM package in your own learning management system for your licensed seats).
Certificates
Certificates of completion are issued to the individual who completed the training and carry a unique certificate number that employers can use to confirm authenticity. We may revoke certificates obtained through account sharing, falsified completions, or other misuse.
Organization Administrators
If your organization purchases seats, its designated administrators are responsible for assigning seats to the correct individuals, keeping seat assignments current, and reviewing their team's completion records. We are not responsible for an organization's failure to enrol the right person in a seat.
Training Disclaimer
Our courses support workplace safety programs but do not replace them. Completing a course does not by itself satisfy an employer's legal obligations, including site-specific training, equipment evaluations, or supervision requirements under applicable occupational health and safety regulations. Employers remain responsible for their own compliance and record-keeping.
Service Availability & Changes
We work to keep the platform available at all times, but we do not guarantee uninterrupted access and no service-level agreement applies unless separately agreed in writing. We may add, change, or retire courses and features. Price changes apply only to future purchases and never shorten or alter a licence term you have already paid for.
Suspension & Termination
We may suspend or terminate an account that violates these terms, including credential sharing, content misuse, or payment abuse. We will use suspension rather than termination where reasonable, and lift it once the issue is resolved. You may close your account at any time. Certificates already earned survive account closure, and training records are retained as described in our privacy policy.
Warranty Disclaimer
The platform and all course content are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.
Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the platform, and our total liability for any claim is limited to the amount you paid for the affected purchase in the 12 months before the claim arose.
Indemnification
You agree to indemnify us against claims arising from your misuse of the platform or your breach of these terms, including misuse of downloaded course packages outside their licence.
Governing Law
These terms are governed by the laws of the jurisdiction in which the training provider operating this site is established, and any dispute that cannot be resolved informally will be brought in the courts of that jurisdiction. Contact us first: most concerns are resolved without any formal process.
General
These terms, together with our privacy policy, are the entire agreement between you and us about the platform. If any part of these terms is found unenforceable, the rest remains in effect. We may assign this agreement as part of a business transfer; you may not assign it without our consent. Neither party is liable for delays caused by events beyond its reasonable control.
Changes to These Terms
We may update these terms from time to time. When we do, we will update the date at the top of this page. Continued use of the platform after a change means you accept the updated terms.
Contact Us
If you have questions about these terms, please contact us at our contact page.